Over 52,000 Western Australians Download New COVID ServiceWA App

More than 52,000 Western Australians downloaded the ServiceWA COVID app after it went live on Tuesday, but some had to stand in line for an hour before using it.

The app, which cost $ 2.1 million to develop, consolidates the SafeWA check-in function, proof of vaccination and the G2G pass needed to travel.

More than 6,000 people downloaded it on Monday before it went live on Tuesday, and by 4:30 p.m. Tuesday, more than 52,000 people had downloaded it.

The application has met with mixed reception. To set it up, users need to create a MyGovID account, which requires them to prove their identity with some ID such as a passport or driver’s license.

But early adopters had to find the app, which wasn’t easy to find in Apple’s App Store.

On Twitter, some users expressed frustration with the lengthy setup process.

Camera iconNeve Staltari, left, and Amy Thomas have a drink at the Windsor Hotel in South Perth after using the new ServiceWA app. Credit: Nicolas ellis/West Australian

“Well, setting up the #ServiceWA app can get expensive. Good luck, ”wrote one Twitter user.

The McGowan government blamed its federal counterparts for the long wait, saying there was a problem with Canberra’s Services Australia system.

“This is a new app and a new process, and therefore startup issues are expected,” a state government spokesperson said.

“The preparations in place between Services Australia and the Government of Western Australia have enabled an effective response to be put in place quickly. “

But for those who had already configured MyGovIDs, the process seemed less painful.

WA Minister of Health Amber-Jade Sanderson checks into the Windsor Hotel in South Perth using the new ServiceWA app.
Camera iconWA Minister of Health Amber-Jade Sanderson checks into the Windsor Hotel in South Perth using the new ServiceWA app. Credit: Nicolas ellis/West Australian

“It took me 2 minutes to configure, luckily my MygovID had been configured in advance,” one user told Facebook.

Health Minister Amber-Jade Sanderson acknowledged the process was “tedious” and could take up to 30 minutes, but urged people to persevere.

“Setting up your digital identity takes a while,” she said.

“This is important because it means that your identity is properly verified and secure. “

The app briefly crashed on Monday afternoon as people attempting to set up their digital identities were placed in a queue.

“This is a new app and a new process, and therefore startup issues are expected,” a state government spokesperson said.

Double stung people need to be proven for venues with over 500 punters, including nightclubs, music festivals and major events, pubs, taverns, and the Crown Game Hall .

New restrictions for unvaccinated West Australians are imminent, with Ms Sanderson signaling possible vaccine entry requirements for gyms, sporting events and restaurants in the coming days.

Deputy Liberal Leader Libby Mettam feared staff would react to the McGowan government’s “clumsy” application.

“We know that downloading the app and relevant documents takes several steps through other sites, which takes time,” she said.

“It is essential that small businesses do not shoulder the brunt of the frustrations Western Australians feel as they attempt to navigate the new system,” Mettam said.

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